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Privacy Policy

1. Introduction & POPIA Compliance

This Privacy Policy explains how Ora Prints collects, uses, and protects your personal information in accordance with the South African Protection of Personal Information Act (POPIA). By using our website and services, you consent to the practices described in this policy.

2. Information we collect

When you place an order or contact us, we may collect personal information including:

• Name and age of the recipient (for balloon personalisation).
• Your contact details and delivery address.
• Order preferences such as theme colours, snacks, and chocolate types.
• Payment method selection.

3. How we use your information

Your information is used strictly to process and fulfil your orders, arrange delivery or collection, and communicate with you regarding your purchase. We do not use your information for unsolicited marketing.

4. WhatsApp Communication

When you choose to order through WhatsApp, you are redirected to an external service. Any information shared via WhatsApp is subject to WhatsApp's own privacy policy and terms.

5. Cookies and Local Storage

This website uses local browser storage to remember your cart items and your cookie preferences. We do not use advertising or third-party tracking cookies. You can manage your preferences using the Cookie Settings option.

6. Data Security

We take reasonable technical and organisational measures to secure your personal data against unauthorised access, loss, or destruction. However, no internet transmission is ever 100% secure.

7. Your Rights under POPIA

You have the right to access, correct, or delete the personal information we hold about you. You may also object to the processing of your information. To exercise these rights, please contact us via WhatsApp.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.